We are committed to protecting your personal information and being transparent about how we collect, use, and share it.
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Effective Date: August 23, 2026
Last Updated: August 23, 2026
Welcome to FixFlowIQ LLC ("FixFlowIQ," "we," "our," or "us"). We value your trust and are committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you access or use the FixFlowIQ website, mobile applications, and related services (collectively, the "Platform"). It also explains the choices and rights you have regarding your personal information.
FixFlowIQ is a technology marketplace designed to simplify the process of connecting vehicle owners with independent automotive service providers. Through our Platform, users can submit repair requests, receive quotes from participating providers, compare options, communicate with providers, schedule appointments, and access other automotive-related services.
Because protecting your privacy is important to us, we strive to collect only the information necessary to operate the Platform, improve your experience, maintain security, comply with legal obligations, and deliver the services you request.
Please read this Privacy Policy carefully before using the Platform. By creating an account, submitting a repair request, registering as a service provider, or otherwise accessing or using the Platform, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and protection of your information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Platform or any of our services.
This Privacy Policy should be read together with our Terms of Service, Marketplace Platform Disclaimer, and any other policies or legal notices published by FixFlowIQ. In the event of any conflict, the applicable legal document governing the specific subject matter will control.
As our Platform continues to grow and evolve, we may update this Privacy Policy from time to time to reflect new features, legal requirements, industry best practices, or changes in how we operate. When material changes are made, we will update the "Last Updated" date at the top of this Privacy Policy and, where required by law, provide additional notice to users.
We encourage you to review this Privacy Policy periodically so you remain informed about how FixFlowIQ protects your information.
Join hundreds of verified repair professionals already growing their businesses with FixFlowIQ. Receive qualified auto repair leads in Asheville, NC, and across North Carolina, manage bookings, and build your reputation—all from one dashboard.
Offer exclusive partner discounts to attract more customers and grow your business faster.
An Account is a registered user profile created to access and use the FixFlowIQ Platform. Accounts may be created by vehicle owners (“Customers”) or independent automotive service providers (“Providers”).
A Booking refers to a scheduled automotive service appointment between a Customer and a Provider that has been arranged through the FixFlowIQ Platform.
A Booking Fee is a non-refundable platform service fee that may be charged by FixFlowIQ to facilitate the scheduling and confirmation of a Booking. Unless otherwise stated, the Booking Fee is separate from the cost of repairs or other automotive services provided by a Provider.
A Customer is any individual or business that uses the Platform to request automotive services, compare Quotes, communicate with Providers, schedule appointments, review Provider information, access Provider Warranty Information, or otherwise access services offered through FixFlowIQ.
Personal Information means information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual.
This may include, but is not limited to:
Name
Email address
Phone number
Mailing address
Payment-related information
Location data
Vehicle Information
Account information
Communications
Service records
Warranty-related information
Complaint or dispute information
Other information described in this Privacy Policy
The Platform refers collectively to the FixFlowIQ website, mobile applications, software, online marketplace, communications tools, artificial intelligence features, Provider matching systems, warranty-related features, and any other products or services owned or operated by FixFlowIQ.
A Preferred Partner is an independent Provider that has agreed to participate in the FixFlowIQ Preferred Partner Program by offering special discounts, promotions, priority service, or other benefits to eligible FixFlowIQ Customers.
Participation in the program is voluntary and may vary by Provider.
A Provider is an independent automotive service business or professional that offers automotive-related services through the Platform. Providers may include, but are not limited to:
Automotive repair shops
Mobile mechanics
Diesel mechanics
Body repair shops
Tire shops
Window tint shops
Towing companies
Roadside assistance providers
Specialty automotive service providers
Other approved automotive service businesses
Providers are independent third parties and are not employees, agents, representatives, joint venturers, partners, or contractors of FixFlowIQ.
A Repair Request is a request submitted by a Customer describing a vehicle issue, maintenance need, diagnostic concern, or other automotive service for the purpose of receiving Quotes or connecting with eligible Providers.
A Repair Request may include Vehicle Information, photographs, videos, service descriptions, location information, appointment preferences, and other supporting information voluntarily provided by the Customer.
Services refer to the technology, marketplace tools, scheduling features, communications, Quote comparison features, payment processing, warranty-related marketplace features, customer support, and other functionality provided by FixFlowIQ through the Platform.
The term does not include the actual automotive repair, maintenance, towing, inspection, diagnostic, warranty repair, or other automotive work performed by independent Providers.
Vehicle Information includes details voluntarily provided by a Customer regarding a vehicle, including but not limited to:
Year
Make
Model
Trim
Mileage
Vehicle Identification Number (VIN)
Repair history
Maintenance history
Photographs
Videos
Diagnostic information
Service records
Descriptions of requested Services
Other information relating to the condition, repair, maintenance, or servicing of a vehicle
Verification refers to the review process conducted by FixFlowIQ to help evaluate whether a Provider meets the Platform’s onboarding or participation requirements.
Verification may include reviewing business licenses, insurance information, certifications, business details, service offerings, identity-related information, warranty information, and other documentation submitted during the application or ongoing review process.
Verification is intended to improve trust within the marketplace and should not be interpreted as a guarantee of future service quality, repair outcomes, licensing status, warranty performance, or Provider performance.
A Warranty-Backed Provider is a Provider that represents through the Platform that it offers a warranty applicable to certain repairs, Services, labor, parts, or workmanship and that has been approved by FixFlowIQ to display a Warranty-Backed Provider designation, badge, or similar Platform indicator.
The designation does not mean that FixFlowIQ provides or administers the applicable Provider Warranty.
A Provider Warranty refers to any warranty, workmanship guarantee, parts warranty, labor warranty, service guarantee, or similar commitment independently offered by a Provider to a Customer in connection with automotive Services performed by that Provider.
Provider Warranties are offered and administered by the applicable Provider and are subject to that Provider’s stated terms, conditions, limitations, exclusions, eligibility requirements, and claim procedures.
Warranty Information means information relating to a Provider Warranty that may be submitted to, stored by, displayed through, or communicated using the Platform.
Warranty Information may include:
Warranty duration
Mileage limitations
Covered Services
Covered parts
Labor coverage
Workmanship coverage
Eligibility requirements
Exclusions
Limitations
Claim procedures
Warranty documents
Provider warranty policies
Other terms associated with the Provider Warranty
Warranty Claim Information means information submitted, generated, received, or maintained in connection with a Customer’s warranty inquiry, claim, complaint, or follow-up Service.
Warranty Claim Information may include:
Customer and Provider communications
Vehicle Information
Vehicle mileage
Repair records
Service dates
Invoices or receipts
Photographs or videos
Diagnostic information
Descriptions of alleged repair or part failures
Warranty claim documentation
Provider responses
Claim decisions
Information relating to warranty-related complaints or disputes
A Warranty Badge refers to any badge, icon, label, profile indicator, or similar designation displayed through the Platform to identify a Provider as a Warranty-Backed Provider.
The Warranty Badge is a marketplace feature and does not mean that FixFlowIQ itself provides, guarantees, funds, underwrites, or administers the Provider Warranty.
“You” or “Your” refers to any individual, business, organization, or other entity that accesses or uses the FixFlowIQ Platform, whether as a Customer, Provider, visitor, or other authorized User.
To operate the FixFlowIQ Platform and provide our Services, we collect information from vehicle owners, Providers, and visitors to our Platform. The information we collect depends on how you interact with FixFlowIQ and the features you choose to use.
When you create an Account, submit a Repair Request, communicate with Providers, participate in warranty-related features, contact Customer Support, or use other features of the Platform, you may voluntarily provide us with information including:
Full name
Email address
Telephone number
Mailing address, when applicable
Username and password
Profile photo, if provided
Vehicle ownership information
Preferred communication methods
Appointment preferences
Customer support inquiries
Reviews and ratings
Warranty-related information
Complaint or dispute information
Documents, photographs, videos, or other supporting materials
Any other information you voluntarily submit through the Platform
To help Providers understand your automotive service needs, prepare Quotes, evaluate warranty eligibility where applicable, and provide requested Services, you may provide Vehicle Information including:
Vehicle year
Make
Model
Trim level
Engine type
Mileage
Vehicle Identification Number (VIN), when provided or required for a specific Service
License plate number, when provided
Repair history
Maintenance history
Description of the problem or requested Service
Dashboard warning lights or diagnostic information
Uploaded photographs
Uploaded videos
Service records
Invoices or receipts
Supporting documents related to a Repair Request, completed Service, or Provider Warranty
Providing additional Vehicle Information may improve the ability of Providers to evaluate a Repair Request, prepare Quotes, or assess a warranty-related inquiry. Certain information may be required for specific Services or warranty claims.
When you submit a Repair Request, we collect information necessary to connect you with appropriate Providers, including:
Requested automotive Service
Description of the repair or concern
Vehicle Information
Preferred appointment date and time
Preferred service location
Emergency or roadside assistance requests, when applicable
Photographs, videos, or supporting documentation
Additional notes you choose to provide
Repair Request information may be shared with eligible Providers as reasonably necessary to prepare Quotes, communicate with you, evaluate service needs, and facilitate requested Services.
Providers applying to join or participating in FixFlowIQ may provide information including:
Business name
Owner or authorized representative's name
Business address
Business telephone number
Business email address
Website address, if applicable
Business license information
Insurance information
Professional certifications
Tax information, when required
Service categories
Service areas
Business hours
Years in business
Business photographs
Shop photographs
Mobile service availability
Preferred Partner discount information
Provider Warranty information
Warranty duration and mileage limitations
Warranty coverage descriptions
Warranty exclusions and conditions
Warranty claim procedures
Warranty documents or policies
Banking or payment information, when applicable
Any additional documentation requested during the Verification process or participation in a Platform program
To help maintain a trusted marketplace and evaluate Provider eligibility for Platform programs, Providers may submit documentation or information including:
Business licenses
Insurance certificates
Professional certifications
Government-issued identification, when required
Business registration documents
Provider Warranty documentation
Warranty terms and conditions
Information relating to Warranty-Backed Provider eligibility
Other supporting documentation necessary to evaluate Provider eligibility or continued participation
Verification information may be used to review Provider eligibility, evaluate participation in programs such as the Warranty-Backed Provider program, prevent fraud or misrepresentation, comply with legal obligations, and maintain Platform integrity.
Certain Verification documents are not publicly displayed. However, selected Provider information, such as verification status, warranty status, Warranty Badge eligibility, warranty duration, mileage limitations, or other approved profile information, may be displayed publicly or to Customers where appropriate.
When a Provider participates in the Warranty-Backed Provider program or otherwise displays Provider Warranty information through the Platform, we may collect and maintain Warranty Information including:
Warranty duration
Mileage limitations
Types of Services covered
Parts coverage
Labor coverage
Workmanship coverage
Eligibility requirements
Limitations
Exclusions
Claim procedures
Required documentation
Warranty policies or agreements
Effective dates
Changes to warranty terms
Suspension or discontinuation of warranty coverage
Information used to determine eligibility for a Warranty Badge or Warranty-Backed Provider designation
FixFlowIQ may use this information to display warranty-related features, maintain accurate Provider profiles, evaluate program eligibility, support Customers, investigate complaints, and enforce Platform requirements.
If you contact FixFlowIQ or use the Platform in connection with a Provider Warranty, warranty inquiry, complaint, follow-up Service, or dispute, we may collect Warranty Claim Information including:
Customer and Provider names and contact information
Vehicle Information
Vehicle mileage
Service dates
Repair descriptions
Original Quotes
Invoices
Receipts
Repair orders
Photographs
Videos
Diagnostic information
Warranty documents
Descriptions of alleged failures or defects
Communications between Customers and Providers
Provider responses
Claim status or decisions
Information concerning attempted warranty repairs
Refund, replacement, credit, or rework information
Customer support records
Other documents or information submitted in connection with the matter
This information may be collected to facilitate communications, provide marketplace support, investigate potential violations of our Terms or Provider requirements, maintain records, prevent fraud, and help protect the integrity of the Platform.
FixFlowIQ's collection or review of Warranty Claim Information does not mean that FixFlowIQ is the warrantor, insurer, claims administrator, or decision-maker responsible for determining coverage under a Provider Warranty.
Payments made through the Platform are securely processed by trusted third-party payment processors, such as Stripe.
FixFlowIQ does not store complete credit card or debit card numbers on its servers.
Depending on the transaction, we may receive limited payment-related information including:
Payment confirmation
Transaction amount
Payment status
Billing name
Billing address
Partial payment method details, such as the last four digits of a card
Transaction identification numbers
Refund or reversal information, where applicable
This information may be used for payment verification, receipts, refunds, fraud prevention, bookkeeping, dispute resolution, and customer support.
We collect information you provide when communicating through the Platform, including:
Messages exchanged with Providers
Messages sent to Customer Support
Warranty-related communications
Warranty claim communications
Complaint or dispute communications
Feedback submissions
Survey responses
Email communications
Chat history
Appointment communications
Follow-up service communications
Communications may be retained to facilitate Services, improve customer support, investigate disputes, evaluate Provider compliance, detect or prevent fraud, enforce our Terms of Service, maintain warranty-related records, and improve the overall User experience.
With your permission, FixFlowIQ may collect precise or approximate location information from your device to:
Match you with nearby Providers
Display available service areas
Improve Quote accuracy
Facilitate roadside assistance requests
Support location-dependent Services
Improve Platform functionality
You may disable location permissions through your device settings at any time. Certain Platform features may become unavailable or less accurate if location access is disabled.
When you access the Platform, we may automatically collect certain technical information, including:
IP address
Device type
Operating system
Browser type
Device identifiers
Language preferences
Time zone
Referral URLs
Pages visited
Features used
Session duration
Crash reports
Error logs
Cookies and similar technologies
Analytics information
This information helps us improve Platform performance, maintain security, diagnose technical issues, prevent misuse, and better understand how Users interact with FixFlowIQ.
We may receive information from trusted third parties, including:
Payment processors
Identity verification providers
Fraud prevention services
Analytics providers
Customer support platforms
Marketing service providers
Publicly available business records
Business verification databases
Insurance or credential verification sources, where applicable
Other service providers supporting Platform operations
We may use information received from third parties to improve security, verify Provider eligibility, evaluate participation in Platform programs, process transactions, prevent fraud, comply with legal obligations, resolve disputes, and enhance the overall Platform experience.
FixFlowIQ does not intentionally request sensitive personal information that is unnecessary to operate the Platform or provide the requested Services.
Users should avoid submitting unnecessary sensitive information through Repair Requests, messages, warranty claims, uploaded documents, photographs, or other Platform features.
If sensitive information is voluntarily submitted because it is reasonably necessary to address a particular transaction, legal requirement, dispute, or support matter, FixFlowIQ may process that information only as reasonably necessary for the relevant purpose and in accordance with this Privacy Policy and Applicable Laws.
FixFlowIQ uses the information we collect to operate, maintain, improve, and secure the Platform while providing a safe and efficient marketplace for vehicle owners and independent automotive service providers.
Depending on how you use the Platform, we may use your information for the following purposes:
We use your information to:
Create and manage User Accounts.
Process Repair Requests.
Match vehicle owners with relevant Providers.
Deliver Repair Requests to eligible Providers.
Facilitate Quote submissions and comparisons.
Schedule and manage Bookings.
Provide customer support.
Maintain Platform functionality.
Enable communication between vehicle owners and Providers.
Display Provider profiles, Verification status, Preferred Partner information, Warranty-Backed Provider designations, and other approved marketplace information.
Support warranty-related Platform features and communications.
FixFlowIQ may use automated systems and intelligent matching technology to help connect vehicle owners with Providers that are most relevant to a Repair Request.
Matching may consider factors including:
Requested Service type
Vehicle make and model
Vehicle location
Provider specialties
Service area
Availability
Business category
Mobile or shop-based Services
Provider participation in certain Platform programs
Other information reasonably necessary to improve marketplace efficiency
Automated matching assists in identifying potentially appropriate Providers but does not make repair or hiring decisions on behalf of Users.
Vehicle owners remain responsible for reviewing Quotes, Provider information, available warranty terms, and other relevant factors before selecting a Provider.
We use information collected through the Platform to:
Send Repair Requests to relevant Providers.
Allow Providers to review repair information.
Receive and display Quotes.
Allow vehicle owners to compare Quotes.
Display available Provider discounts, warranty information, and other relevant service details.
Confirm Bookings.
Coordinate appointment scheduling.
Send Booking confirmations and reminders.
Notify Users of appointment updates or cancellations.
Facilitate communications before, during, and after a Booking.
We use payment-related information to:
Process Booking Fees.
Confirm successful transactions.
Issue receipts.
Process refunds when applicable.
Detect fraudulent payment activity.
Maintain financial records.
Assist with transaction-related disputes.
Comply with accounting and tax obligations.
Payments are processed through trusted third-party payment processors. FixFlowIQ does not store complete credit or debit card numbers.
To help maintain a trusted marketplace, we use Provider information to:
Review Provider applications.
Verify business information.
Review licenses and certifications.
Review insurance documentation.
Confirm Service categories.
Evaluate eligibility for the Platform.
Evaluate eligibility for Verified Provider status.
Evaluate eligibility for the Preferred Partner Program.
Evaluate eligibility for the Warranty-Backed Provider program.
Review Provider Warranty Information and supporting documentation.
Confirm or maintain eligibility for Platform badges or designations.
Help detect fraudulent, misleading, or inaccurate applications or representations.
Conduct periodic or ongoing compliance reviews.
Maintain marketplace integrity.
Provider Verification and program eligibility reviews are intended to support marketplace trust and transparency but do not guarantee future service quality, repair outcomes, warranty performance, or Provider conduct.
We may use Provider and Customer information to operate and administer Platform features associated with the Warranty-Backed Provider program.
This may include using information to:
Review Provider applications for Warranty-Backed Provider status.
Verify or assess Provider-submitted Warranty Information.
Display warranty duration, mileage limitations, coverage descriptions, or other approved Warranty Information.
Display or remove Warranty Badges and related profile designations.
Maintain records of Provider warranty representations.
Review changes to Provider Warranty terms.
Determine whether a Provider continues to satisfy Platform eligibility requirements.
Investigate complaints concerning inaccurate, misleading, discontinued, or potentially unhonored warranty representations.
Enforce Platform rules governing the use of Warranty-Backed Provider designations.
FixFlowIQ's operation of these Platform features does not make FixFlowIQ the warrantor, insurer, underwriter, or administrator of a Provider Warranty.
If a Customer or Provider contacts FixFlowIQ regarding a Provider Warranty, warranty claim, complaint, dispute, or follow-up Service, we may use Warranty Claim Information to:
Facilitate communications between the Customer and Provider.
Provide customer support.
Review the circumstances surrounding a complaint or dispute.
Verify relevant Booking, repair, warranty, or service information.
Review photographs, invoices, receipts, repair orders, messages, or other supporting documentation.
Assist with identifying the applicable Provider and warranty terms.
Investigate potential violations of our Terms of Service or Provider policies.
Evaluate whether a Provider should retain a Warranty Badge or other Platform designation.
Detect potentially fraudulent or abusive claims.
Maintain appropriate records of complaints and outcomes.
Protect the integrity of the Marketplace.
FixFlowIQ may assist with communications or Platform-related review but does not make binding warranty coverage determinations unless expressly required by Applicable Laws or separately agreed to in writing.
We use your information to communicate with you regarding:
Account notifications.
Booking confirmations.
Quote updates.
Customer support requests.
Warranty-related communications.
Warranty claim or complaint updates.
Provider program or eligibility notifications.
Security alerts.
Password resets.
Policy updates.
Service announcements.
Appointment reminders.
With your consent where required by law, we may also send newsletters, promotional communications, product updates, surveys, and marketing materials.
You may opt out of marketing communications at any time by following the unsubscribe instructions included in those communications. Transactional, security, service, or legally required communications may still be sent where appropriate.
We continually analyze Platform activity to improve our Services.
Your information may be used to:
Improve User experience.
Develop new features.
Improve Platform performance.
Improve search functionality.
Improve Quote matching.
Enhance Provider recommendations.
Improve mobile applications.
Improve warranty-related Platform features.
Analyze feature usage.
Evaluate marketplace trends.
Conduct internal research and testing.
Identify areas where Users or Providers experience recurring problems.
Whenever practical and appropriate, we may use aggregated or de-identified information for analytics, research, and product improvement.
We use information to help protect Users and the Platform by:
Detecting fraudulent Accounts.
Preventing unauthorized access.
Investigating suspicious activity.
Detecting spam and abuse.
Monitoring Platform security.
Protecting User Accounts.
Enforcing our Terms of Service.
Investigating Provider misconduct.
Resolving or reviewing disputes.
Preventing payment fraud.
Detecting fraudulent warranty claims or misleading warranty representations.
Protecting Customers, Providers, and FixFlowIQ from misuse of the Platform.
Maintaining Platform integrity.
We may use your information to:
Comply with Applicable Laws and regulations.
Respond to lawful requests from courts, regulators, law enforcement, or government authorities.
Enforce our legal rights and contractual agreements.
Investigate or resolve disputes.
Protect the safety, rights, property, or security of Users or others.
Prevent, investigate, or respond to illegal activity.
Defend or pursue legal claims.
Meet tax, accounting, regulatory, and recordkeeping obligations.
Respond to consumer protection, warranty-related, or other legally required inquiries.
Information you submit through reviews and ratings may be used to:
Help vehicle owners make informed decisions.
Improve marketplace transparency.
Evaluate Provider performance.
Identify recurring service or warranty-related concerns.
Investigate suspected fraudulent reviews.
Evaluate compliance with Platform standards.
Enforce our Community Guidelines and Terms of Service.
Reviews may be moderated or removed if they violate our policies, including reviews containing abusive language, fraudulent content, spam, unlawful material, or other prohibited content.
FixFlowIQ may use artificial intelligence, machine learning, and other automated technologies to improve the Platform, including:
Repair Request matching.
Provider recommendations.
Search functionality.
Fraud detection.
Customer support tools.
Platform analytics.
Product improvements.
Organizing or prioritizing marketplace information.
Identifying patterns that may indicate Platform misuse or compliance concerns.
These technologies are designed to assist Platform operations and enhance User experience.
Final decisions regarding repair selection, Provider selection, pricing, repair authorization, and Provider Warranty coverage remain with the applicable Users or Providers unless otherwise required by law.
We may also use your information for legitimate business purposes, including:
Internal administration.
Financial reporting.
Business planning.
Auditing.
Quality assurance.
Training.
Risk management.
Insurance requirements.
Business continuity.
Corporate recordkeeping.
Compliance monitoring.
Program administration.
Protecting and enforcing FixFlowIQ's contractual and legal rights.
We will only use Personal Information in a manner consistent with this Privacy Policy or as otherwise permitted or required by Applicable Laws.
Protecting your personal information is a priority at FixFlowIQ. We implement reasonable administrative, technical, and physical safeguards designed to help protect the confidentiality, integrity, and availability of the information entrusted to us.
While no method of transmitting or storing data over the Internet can be guaranteed to be completely secure, we continually evaluate and improve our security practices to reduce risk and help protect our users.
Depending on the nature of the information and the services provided, FixFlowIQ may implement security measures including:
Encryption of data during transmission using secure communication protocols.
Encryption or other appropriate protections for sensitive data at rest, where applicable.
Secure authentication and account access controls.
Role-based access controls for authorized personnel.
Multi-factor authentication for administrative accounts, where appropriate.
Continuous monitoring for suspicious activity.
Fraud detection and prevention systems.
Regular software updates and security patching.
System logging and audit trails.
Routine security testing and vulnerability assessments.
Secure cloud infrastructure provided by trusted service providers.
Data backup and disaster recovery procedures.
Employee access restrictions based on business need.
Security practices may change over time as technology evolves and new threats emerge.
Payments made through the Platform are processed by trusted third-party payment processors, such as Stripe.
FixFlowIQ does not store complete credit or debit card numbers on its servers.
Payment processors are responsible for securely handling payment information in accordance with applicable payment industry standards.
You are responsible for maintaining the confidentiality of your account credentials.
To help protect your account, we recommend that you:
Use a strong, unique password.
Do not share your password with others.
Keep your email account secure.
Log out of shared or public devices after using the Platform.
Notify FixFlowIQ immediately if you suspect unauthorized access to your account.
You are responsible for activities occurring under your account unless otherwise required by applicable law.
To help protect our users and the Platform, FixFlowIQ may monitor accounts and Platform activity for indicators of:
Fraudulent activity.
Unauthorized account access.
Spam.
Automated abuse.
Payment fraud.
Suspicious login attempts.
Violations of our Terms of Service.
Security threats.
Where appropriate, we may temporarily limit access to accounts while investigating suspected security issues.
To help ensure business continuity and disaster recovery, FixFlowIQ may maintain encrypted or otherwise protected backup copies of Platform data.
Backup copies are retained only as long as reasonably necessary for operational, legal, or security purposes and are protected using appropriate safeguards.
Deleted information may remain in secure backup systems for a limited period before being permanently removed through our normal backup rotation processes.
If FixFlowIQ becomes aware of a security incident involving unauthorized access to Personal Information, we will investigate the incident promptly and take reasonable steps to contain, assess, and remediate the issue.
Where required by applicable law, affected users and appropriate regulatory authorities will be notified within the timeframes required by law.
You also play an important role in protecting your information.
You should:
Keep your account information accurate and up to date.
Protect your login credentials.
Use secure internet connections whenever possible.
Be cautious of phishing emails or fraudulent communications claiming to represent FixFlowIQ.
Report suspicious activity immediately.
FixFlowIQ will never ask you to provide your password by email, text message, or telephone.
Although we take reasonable measures to protect your information, no security system can guarantee absolute security.
By using the Platform, you acknowledge that transmission of information over the Internet carries inherent risks and that FixFlowIQ cannot guarantee the complete security of information transmitted electronically.
We encourage all users to take appropriate precautions to help safeguard their own personal information and account credentials.
FixFlowIQ believes you should have meaningful control over your personal information. Depending on where you live and the laws that apply to you, you may have certain privacy rights regarding the information we collect and process.
Some rights may vary based on your location, the nature of your relationship with FixFlowIQ, and applicable legal requirements.
You may request access to the Personal Information that FixFlowIQ maintains about you.
Subject to applicable law, you may request information regarding:
The categories of Personal Information we collect.
The sources from which your information was collected.
The purposes for which your information is used.
The categories of third parties with whom your information has been shared.
The specific Personal Information associated with your account, where required by law.
You are responsible for keeping your account information accurate and up to date.
Most account information can be updated directly through your account settings.
If you are unable to update certain information, you may contact us and request that inaccurate or incomplete information be corrected.
Where required by applicable law, you may request a copy of certain Personal Information you have provided to FixFlowIQ in a commonly used, machine-readable format.
We may limit or deny requests where permitted by law, including when fulfilling the request would adversely affect the rights or privacy of others.
You may request deletion of your FixFlowIQ account at any time.
After receiving a verified deletion request, we will delete or anonymize your Personal Information within a reasonable period unless we are legally permitted or required to retain certain information.
Examples of information we may retain include:
Transaction records.
Tax and accounting records.
Fraud prevention records.
Security logs.
Records necessary to resolve disputes.
Information required to comply with legal obligations.
Backup copies retained under our normal disaster recovery procedures.
Where technically feasible, retained information will be securely protected and used only for the purposes for which it is retained.
If you choose to receive marketing emails or promotional communications from FixFlowIQ, you may opt out at any time by:
Clicking the “Unsubscribe” link included in marketing emails.
Updating your communication preferences within your account settings, where available.
Contacting us directly.
Please note that opting out of marketing communications will not prevent us from sending transactional or service-related communications, including:
Booking confirmations.
Appointment reminders.
Security notifications.
Account updates.
Payment receipts.
Important legal notices.
You may control location sharing through your device settings.
Disabling location services may reduce the accuracy of Provider matching or limit certain features of the Platform, including location-based services and roadside assistance requests.
Most web browsers allow you to manage cookies through browser settings.
You may choose to:
Delete existing cookies.
Block certain cookies.
Receive notifications before cookies are stored.
Please note that disabling certain cookies may affect Platform functionality.
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to:
Know what Personal Information we collect.
Request access to your Personal Information.
Request deletion of certain Personal Information.
Request correction of inaccurate Personal Information.
Receive information regarding our data practices.
Exercise applicable privacy rights without unlawful discrimination.
FixFlowIQ does not sell Personal Information for monetary compensation.
If you reside outside the United States, including within the European Economic Area (EEA), the United Kingdom, or other jurisdictions with applicable privacy laws, you may have additional rights under local law.
Depending on your jurisdiction, these rights may include:
Accessing your Personal Information.
Correcting inaccurate information.
Requesting deletion.
Restricting certain processing activities.
Objecting to certain processing.
Requesting data portability.
Withdrawing consent where processing is based on consent.
Filing a complaint with your local supervisory authority.
The availability of these rights depends on applicable law.
To help protect your privacy and prevent unauthorized access, FixFlowIQ may request additional information to verify your identity before responding to certain privacy requests.
We may decline requests that cannot be reasonably verified or where permitted by applicable law.
To exercise your privacy rights or submit a privacy-related request, please contact us using the contact information provided in this Privacy Policy.
When submitting a request, please include sufficient information to allow us to identify your account and understand your request.
We will respond within the timeframes required by applicable law.
Privacy laws continue to evolve.
If new legal rights become available to users in jurisdictions where FixFlowIQ operates, we may update this Privacy Policy to reflect those rights and explain how they may be exercised.
FixFlowIQ retains Personal Information only for as long as reasonably necessary to provide our Services, operate the Platform, administer Platform programs, support warranty-related features, comply with legal obligations, resolve disputes, enforce our agreements, prevent fraud, and protect the security and integrity of the Platform.
The length of time we retain information depends on the type of information, the purpose for which it was collected, applicable legal requirements, applicable warranty periods, dispute or claim considerations, and legitimate business needs.
We generally retain Account information for as long as your Account remains active.
If your Account is closed or deleted, we will delete, anonymize, or otherwise dispose of Personal Information within a reasonable period unless retention is required or permitted for purposes including:
Legal compliance
Fraud prevention
Security
Financial recordkeeping
Warranty-related obligations
Dispute resolution
Enforcement of our agreements
Protection of the rights of FixFlowIQ, Users, or others
Closing an Account does not necessarily require immediate deletion of records that FixFlowIQ has a lawful or legitimate reason to retain.
Certain transaction-related information may be retained after Account deletion for purposes including:
Tax reporting
Accounting
Financial audits
Payment reconciliation
Fraud prevention
Legal compliance
Refund processing
Chargeback or payment dispute resolution
Warranty-related disputes
Business recordkeeping
These records are retained only for as long as reasonably necessary or as required or permitted by Applicable Laws.
Repair Requests, Booking records, Quote history, appointment information, Vehicle Information, service-related records, and related communications may be retained for purposes including:
Customer support
Resolving disputes
Supporting warranty-related inquiries
Establishing the history of a Service or Booking
Fraud prevention
Platform analytics
Legal compliance
Improving Platform functionality
Enforcing our Terms of Service
Where appropriate, older records may be anonymized, aggregated, or de-identified rather than retained in identifiable form.
Information submitted by Providers during the application, Verification, or ongoing participation process may be retained for purposes including:
Maintaining marketplace integrity
Regulatory compliance
Fraud prevention
Business recordkeeping
Resolving disputes
Evaluating future applications
Evaluating continued Platform eligibility
Maintaining records of Verified Provider, Preferred Partner, or Warranty-Backed Provider participation
Investigating complaints or policy violations
Enforcing Provider obligations
Verification documents and other Provider records that are no longer reasonably necessary may be securely deleted, anonymized, or otherwise disposed of in accordance with our internal data retention practices and Applicable Laws.
FixFlowIQ may retain Provider Warranty Information and records relating to participation in the Warranty-Backed Provider program for as long as reasonably necessary to:
Display or maintain accurate Provider warranty information
Verify or document Warranty-Backed Provider eligibility
Maintain a history of warranty representations made through the Platform
Review changes to warranty terms
Investigate complaints or suspected misrepresentations
Enforce Platform requirements
Resolve warranty-related disputes
Protect Customers and Providers
Maintain business and compliance records
Warranty Information may be retained after a Provider changes, suspends, or discontinues a warranty if the information remains relevant to Services previously performed or warranties previously offered to Customers.
Warranty Claim Information, complaint records, supporting documents, communications, photographs, invoices, repair orders, Provider responses, and other records associated with a Provider Warranty matter may be retained after the underlying Booking or Service is completed.
Retention may continue for the duration of the applicable Provider Warranty and for an additional reasonable period where necessary for purposes including:
Customer support
Establishing the history of a claim
Resolving disputes
Investigating complaints
Preventing fraud or abuse
Evaluating Provider compliance
Enforcing Platform policies
Responding to legal or regulatory inquiries
Defending or pursuing legal claims
Protecting the integrity of the Marketplace
For example, where a Provider offers a warranty based on a specified period of time or vehicle mileage, FixFlowIQ may retain relevant records while that warranty could reasonably remain in effect and thereafter for a reasonable period based on legal, compliance, fraud-prevention, or dispute-resolution needs.
FixFlowIQ's retention of warranty-related records does not make FixFlowIQ the warrantor, insurer, administrator, or financially responsible party for the applicable Provider Warranty.
Messages exchanged through the Platform, Customer Support communications, warranty-related communications, complaint records, and related correspondence may be retained for a reasonable period to:
Provide customer support
Facilitate communications between Users
Investigate complaints
Resolve disputes
Support warranty-related matters
Evaluate Provider compliance
Improve our Services
Detect fraudulent, deceptive, or abusive activity
Enforce our Terms of Service
Comply with legal obligations
Reviews and ratings contribute to the transparency and integrity of the FixFlowIQ Marketplace.
If an Account is deleted, reviews may be anonymized rather than removed, provided that doing so is permitted by Applicable Laws and reasonably necessary to preserve the integrity of the Platform's review system.
Reviews that violate our policies may be removed, restricted, or moderated.
Records relating to review moderation or suspected review manipulation may be retained where reasonably necessary for fraud prevention, dispute resolution, or enforcement purposes.
Security logs, authentication records, fraud prevention records, system monitoring information, abuse reports, and related information may be retained for an appropriate period to:
Protect the Platform
Investigate security incidents
Detect or prevent fraud
Prevent unauthorized access
Investigate Platform misuse
Protect Users
Enforce our Terms and policies
Meet legal and regulatory requirements
Some security records may be retained after Account closure where continued retention is reasonably necessary for these purposes.
FixFlowIQ may maintain secure backup copies of certain information for disaster recovery, system restoration, cybersecurity, and business continuity purposes.
Information deleted from active systems may remain in encrypted or otherwise protected backup systems for a limited period before being permanently removed through our normal backup rotation procedures.
Backup data is protected using safeguards consistent with our security practices and is not ordinarily accessed except for legitimate recovery, security, legal, or continuity purposes.
In certain circumstances, we may retain information for longer than the periods otherwise described in this Privacy Policy if reasonably necessary to:
Comply with legal obligations
Respond to lawful requests
Preserve evidence
Resolve ongoing disputes
Investigate suspected fraud or misconduct
Address warranty-related claims or complaints
Enforce our legal or contractual rights
Defend or pursue legal claims
Protect the safety, rights, or security of Users, FixFlowIQ, or the Platform
When a legal, regulatory, contractual, security, or operational need for extended retention no longer exists, we will delete, anonymize, or otherwise dispose of the information in accordance with our internal retention practices and Applicable Laws.
FixFlowIQ may consider the following factors when determining how long particular information should be retained:
The nature and sensitivity of the information
The purpose for which the information was collected
Whether an Account remains active
Whether a transaction or Booking remains relevant
The duration of an applicable Provider Warranty
Whether a complaint, claim, investigation, or dispute is pending
Applicable statutes of limitation
Tax, accounting, regulatory, or recordkeeping requirements
Fraud prevention and security needs
Whether the information can be anonymized or de-identified instead of deleted
We do not retain Personal Information indefinitely solely because it may be useful in the future.
When Personal Information is no longer reasonably required, FixFlowIQ takes reasonable steps to securely delete, anonymize, de-identify, or destroy the information in a manner designed to prevent unauthorized access, recovery, or misuse, consistent with Applicable Laws and our internal data management practices.
FixFlowIQ is intended for use by individuals who are at least 18 years of age or the age of legal majority in their jurisdiction, whichever is greater.
We do not knowingly collect, solicit, or process Personal Information from children under the age of 18.
If you are under the age of 18, you should not create an account, submit Personal Information, or use the Platform without the involvement of a parent or legal guardian where permitted by applicable law.
If FixFlowIQ becomes aware that Personal Information has been collected from a child in violation of this Privacy Policy or applicable law, we will take reasonable steps to delete or otherwise remove such information from our active systems as soon as reasonably practicable, unless we are legally required to retain it.
If you believe that a child has provided Personal Information to FixFlowIQ, please contact us using the contact information provided in this Privacy Policy so that we can investigate the matter and take appropriate action.
Parents and legal guardians who believe their child’s information has been submitted to FixFlowIQ may contact us to request access to, correction of, or deletion of that information, subject to applicable law and appropriate identity verification.
FixFlowIQ does not knowingly sell or share the Personal Information of children for advertising or marketing purposes.
FixFlowIQ is owned and operated by FixFlowIQ LLC, a company organized under the laws of the United States, with its principal business operations located in North Carolina.
If you access or use the Platform from outside the United States, please be aware that your Personal Information may be collected, transferred to, stored, and processed in the United States or in other countries where FixFlowIQ, its affiliates, service providers, or business partners maintain operations.
These countries may have data protection laws that differ from those in your country of residence.
By accessing or using the Platform, you acknowledge that your Personal Information may be transferred to and processed in jurisdictions outside your country of residence, including the United States, where privacy and data protection laws may differ.
Where required by applicable law, FixFlowIQ will implement appropriate safeguards for international transfers of Personal Information.
FixFlowIQ is committed to complying with applicable privacy and data protection laws in the jurisdictions where we operate.
Depending on your location, this may include compliance with laws governing:
Access to Personal Information.
Correction of inaccurate information.
Deletion requests.
Data portability.
Restrictions on processing.
Cross-border data transfers.
Other applicable privacy rights.
Nothing in this Privacy Policy is intended to limit or waive any rights you may have under applicable law.
Some of the third-party companies that assist FixFlowIQ in providing the Platform may store or process information in countries different from your own.
Before sharing information with service providers, FixFlowIQ takes reasonable steps to select providers that maintain appropriate privacy and security practices consistent with applicable legal requirements.
Where required by applicable law, FixFlowIQ may rely on legally recognized transfer mechanisms or other appropriate safeguards when transferring Personal Information across international borders.
The specific safeguards used may vary depending on the countries involved, applicable legal requirements, and the nature of the transfer.
If you access the Platform from outside the United States, you are responsible for ensuring that your use of the Platform complies with the laws applicable in your jurisdiction.
You acknowledge that by voluntarily submitting information to FixFlowIQ, you understand that such information may be transferred to and processed in the United States and other jurisdictions as described in this Privacy Policy.
As FixFlowIQ grows, we may expand our operations into additional countries and regions.
If our international data handling practices materially change, we will update this Privacy Policy and provide any notices required by applicable law before those changes take effect.
To provide, operate, and improve the Platform, FixFlowIQ works with trusted third-party companies that perform services on our behalf or provide functionality necessary for the operation of the Platform.
These third parties operate independently and may have their own privacy policies, terms of service, and data handling practices.
We encourage you to review the privacy policies of any third-party service you use in connection with FixFlowIQ.
FixFlowIQ may use third-party providers for services including:
Payment processing.
Cloud hosting and infrastructure.
Data storage.
Email delivery.
Customer support.
Identity verification.
Fraud prevention.
Analytics.
Security monitoring.
Website performance.
Mobile application services.
Business communications.
Professional consulting services.
These providers receive only the information reasonably necessary to perform services on our behalf and are expected to maintain appropriate privacy and security safeguards.
Payments made through the Platform may be processed by trusted third-party payment processors, such as Stripe.
Payment processors are responsible for collecting, processing, transmitting, and storing payment information in accordance with their own privacy policies, contractual obligations, and applicable laws.
FixFlowIQ does not store complete credit or debit card numbers on its own servers.
Providers listed on the Platform may display links to their own websites, scheduling systems, social media pages, or other online services.
Selecting one of these links may take you to a website or service that is not owned or controlled by FixFlowIQ.
FixFlowIQ is not responsible for the privacy practices, content, availability, security, or policies of third-party websites or services operated by independent Providers or other organizations.
The Platform may contain links to external websites, applications, resources, or services provided by third parties.
These links are provided solely for your convenience.
The inclusion of a link does not constitute an endorsement, recommendation, partnership, or guarantee by FixFlowIQ regarding any third-party website, product, or service unless expressly stated.
Your interactions with third-party websites are governed solely by the terms, conditions, and privacy policies of those third parties.
From time to time, FixFlowIQ may integrate with third-party products or services to improve the functionality of the Platform.
Examples may include:
Payment services.
Mapping services.
Communication services.
Identity verification services.
Analytics platforms.
Customer support platforms.
Scheduling services.
Any information shared through these integrations will be limited to what is reasonably necessary to provide the requested functionality.
Although FixFlowIQ carefully selects many of the companies that support our Platform, we do not control the independent privacy practices, security procedures, or operational decisions of third-party organizations.
Accordingly, FixFlowIQ cannot be responsible for the acts, omissions, or privacy practices of independent third parties that are not under our control.
As the Platform continues to grow, FixFlowIQ may engage additional third-party service providers to improve security, functionality, customer support, fraud prevention, payment processing, analytics, or other business operations.
If these changes materially affect how your Personal Information is collected, used, or shared, we will update this Privacy Policy and provide notice where required by applicable law.
FixFlowIQ may update or modify this Privacy Policy from time to time to reflect changes in our business operations, Platform features, legal obligations, technology, security practices, or applicable laws.
When we make changes, we will revise the "Last Updated" date at the beginning of this Privacy Policy.
If we make material changes that significantly affect how we collect, use, share, or protect your Personal Information, we will provide notice as required by applicable law. Depending on the nature of the changes, such notice may be provided through one or more of the following methods:
Posting the updated Privacy Policy on the Platform.
Displaying a prominent notice on our website or mobile application.
Sending an email to the address associated with your account.
Providing an in-app notification.
Using another reasonable method of communication permitted by applicable law.
We encourage you to review this Privacy Policy periodically so you remain informed about how FixFlowIQ collects, uses, shares, and protects your Personal Information.
Your continued access to or use of the Platform after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by applicable law. Where applicable law requires your affirmative consent before certain changes take effect, FixFlowIQ will obtain such consent before implementing those changes.
If you have any questions, concerns, requests, or comments regarding this Privacy Policy or FixFlowIQ’s privacy practices, we encourage you to contact us.
FixFlowIQ LLC
4111-E Rose Lake Dr #9922
Charlotte, North Carolina 28217
United States
General Customer Support
Email: [email protected]
Privacy Inquiries
Email: [email protected]
If you wish to exercise your privacy rights, request access to your Personal Information, request correction or deletion of your information, or submit another privacy-related request, please contact our Privacy Team using the email address listed above.
To help protect your privacy and prevent unauthorized disclosure of Personal Information, FixFlowIQ may request information sufficient to verify your identity before processing certain requests.
We will review and respond to privacy requests within the timeframes required by applicable law. Depending on the nature of your request, additional information may be required before we are able to complete your request.
If you contact us by email, please avoid including sensitive information—such as complete payment card numbers, passwords, or other confidential credentials—in your message unless specifically requested through a secure method.
We value your trust and are committed to addressing privacy concerns in a timely, respectful, and transparent manner.
